July 2023 Future Metals, LLCMartin Ehrhard
The most important consideration in favor of distributors is the service factor. More specifically Customer Service: loosely defined as support, maintenance, or any activity that cares for your customer’s needs. In an article published by Forbes, 54% of customers say they have higher expectations for customer service today than they had one year ago. Future Metals recognizes the importance of adding this value to a transaction and offer service and support that exceeds a customer’s expectations. From the front door to the shop floor, everyone embraces Service; before, during and after a transaction.
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